STORE POLICY
Payment Methods
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Credit / Debit Cards
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Offline Payments
Terms and Conditions of Sale & Use
The Terms and Conditions set out below apply to all transactions on this website & via phone, please read through these carefully before placing an order. Our policies are subject to change at any time without notice. Nothing stated or implied on this page will affect your statutory rights. All orders need to be paid in full prior to delivery.
Customer Service and Support
Customer service and Support is available on telephone number:
Telephone: 07772 803540
It is usually available Monday to Friday 9.30am - 5.30pm. Please ensure you leave your contact phone number(s).
Email enquiries are welcome 24hrs a day.
Company Trading Details
Our trading name is: The County Gallery
Our UK place of business is:
Address: Holly Cottage, Great North Road, South Muskham, Newark, Notts, NG23 6EA
(If you would like to collect goods, please contact us, so we can arrange this for you)
Purchase and Availability
To purchase from us you must be over 18. The County Gallery reserves the right to refuse access to our websites, terminate accounts, terminate transactions, remove or change content at our sole discretion. If we cancel a transaction, it will be without charge to the customer.
All goods are sold subject to availability. In the event that we are unable to supply the goods, we will inform you by telephone or email of this as soon as we possible, normally within 48 hours. A full refund will be given where you have already paid for the goods and the transaction will be cancelled. Should you wish to choose another item of the same value this is acceptable.
Postage
Prices do not include postage and packing which will be charged as an additional cost on all orders that are applicable. If you would like to collect goods, please call so we can arrange this for you.
Delivery Times
Items are usually dispatched via Courier within 7-10 working days or less, the item will also need to be signed for by the recipient.
Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel. If we know in advance that an item will take longer than 10 working days to deliver to you, we will inform you as soon as possible. Delays occasionally take place due to circumstances beyond our control, including Courier and/or Supplier problems and this will effect delivery times. We may also deliver the goods in several consignments but will not charge any extra delivery for this.
Pricing
The price you pay is the price displayed on this website at the time we receive your order, plus the cost of Shipping and Handling. However errors and omissions are excluded, therefore we reserve the right not to send an item if we make a pricing error. Sometimes we sell the same items at higher or lower prices elsewhere. We reserve our right to do this.
Returns & Refunds
Whilst sales are non refundable, in the case of an order error or shipping damage, we’ll cover the cost of return shipping & arrange a replacement.